Privacy Policy

Last updated: 10 August 2025

1. Introduction

PromiseIO Technologies (Pty) Ltd (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Protection of Personal Information Act 4 of 2013 (POPIA) and other relevant South African laws.
This Privacy Policy explains how we collect, process, and protect your personal information when you use promiseio.site.

2. Company Details

Company Name: PromiseIO Technologies (Pty) Ltd
Registration Number: 2024/227451/07
Registered Address: 12 Melrose Boulevard, Melrose Arch, Johannesburg, 2196, South Africa
Email: privacy@promiseio.site
Phone: +27 10 880 4932

3. Information We Collect

We collect:

  • Personal Information: Name, email address, phone number, and any details provided via our forms.

  • Technical Data: IP address, browser type, device details, and website usage data.

  • Cookies and Tracking Data: To enhance user experience and analyse site performance.

4. How We Use Your Data

We process your data for:

  • Responding to your queries and service requests.

  • Improving website content and user experience.

  • Sending marketing communications with your consent.

  • Complying with legal requirements.

  • Protecting against fraud and misuse.

5. Legal Basis for Processing

We process personal data in accordance with POPIA based on:

  • Your consent.

  • Contractual necessity.

  • Legal obligations.

  • Legitimate interests.

6. Data Sharing

We will not sell your personal information. We may share it with:

  • Service providers (hosting, analytics, email delivery).

  • Regulatory authorities when legally required.

  • Contractors bound by confidentiality agreements.

7. Data Retention

We will retain your data only for as long as necessary to fulfil the purposes stated in this policy or as required by law.

8. Cookies

We use cookies to:

  • Remember preferences.

  • Analyse site usage.

  • Personalise user experience.
    You can disable cookies in your browser settings, but some features may not work properly.

9. Data Security

We use secure servers, encryption, and restricted access to protect your personal information.

10. Your Rights Under POPIA

You have the right to:

  • Access your personal information.

  • Request corrections or deletion.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Regulator.

Information Regulator Contact:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Phone: +27 (0) 10 023 5207

11. Children’s Privacy

We do not knowingly collect data from individuals under 18 years old.

12. Third-Party Links

We are not responsible for the privacy practices of linked websites.

13. Changes to This Policy

We may update this Privacy Policy at any time. The revised version will be posted on this page.

14. Contact Us

PromiseIO Technologies (Pty) Ltd
Registration Number: 2024/227451/07
Email: privacy@promiseio.site
Phone: +27 10 880 4932
Address: 12 Melrose Boulevard, Melrose Arch, Johannesburg, 2196, South Africa